Order Placement Policy:

You can order via the Creative Cat Page or E-mail.
Once an order is placed, Creative Cat will contact you to make sure we create exactly what you want. An invoice will be sent and must be paid before we start to print or ship. For custom order quotes, prices are valid for 7 days only.
Goods remain the property of Creative Cat until you've paid in full..

Mock-Up Policy:

We offer mock up services to allow you to see more or less what the final product will look like. A mock-up is a digital representative of the physical product. Due to the digital nature, colour, sizing, and placement may vary slightly. A mock-up will cost R25 for the time spent perfecting it to your liking and will have to be paid before you can order and unfortunately still payable even if the order is cancelled. One set of modification is included in the mock-up fee.

Payment Policy:

Creative Cat will send the invoice to the e-mail address supplied on the order form.
You can make an easy EFT and once paid we ship your order.

Payment Type:

Due to high bank costs for cash deposits, we only accept EFT's.

Lead Time Policy:

Once payment is made in full, we strive to complete all orders within 7 business days. We take pride and time in completing custom orders exactly how you want it – so please understand that custom and bulk orders may require a slightly longer turnaround time.

We rely on other importers and shipping services for the distribution and supply of our products and cannot be held responsible for late delivery for reasons beyond our control. Sometimes our suppliers do run out of stock on popular items and we have to wait for the next shipment to arrive - but that’s what happens if you like the cool stuff.  Your order would be placed on back-order and will be shipped as soon as possible. Unfortunately, once we started printing, orders cannot be refunded.

Rush Order Policy:

Any order requested to be completed and delivered in less than 7 business days is considered a rush order. A 10% rush order fee, based on the purchase price, will be added to all rush orders.

And you’ll be expected to pay for the rush shipping fees too. So don’t wait till the day before Christmas to place an order!

Collection and Courier Policy:

Collections must be arranged between 8:30 and 16:00 Mondays to Fridays excluding Public Holidays.
If you (or a friend) collect please inform us of the following:
Name, Surname, Cell Number, ID Number and collection date and time.

Person collecting MUST have a valid Driver's License with a valid Vehicle License.

All orders are charged at R99 for delivery by Aramex in South Africa.
Please make sure that Aramex deliver in your area, if not, you are welcome to e-mail us and make alternative arrangements.
You also have the option to arrange your own courier. We do not take any responsibility if you prefer to make use of your own courier services.  Remember that duties and taxes will be applied on all international shipping order.

Free delivery is available for all orders to major centres over R1500 (South Africa only).

Return and Refund Policy:

No refunds or returns will be accepted on custom orders. No exceptions. In stock items (non-custom orders) can be returned in their original condition and packaging within 7 days for a full refund, minus the cost of shipping of course.

Pricing, Errors and Omissions Policy:

Every effort is made to ensure the accuracy of information contained in the online store and of all invoices. Discrepancies can arise due to changes and stock availability. Creative Cat cannot be held liable for items supplied that are not to the specification described.
Prices are also subject to change due to fluctuating exchange rates. We are not VAT registered, thus we do not charge VAT.

Bulk Discount Policy:

Bulk orders may be eligible for a discounted rate - talk to us! In order to be eligible for a discount, all items in the order must be placed at the same time and must be exactly the same design and colour

Warranty:

Please check that all goods are in good condition upon receipt.

The legal stuff:

By using our site you signify that you have read, understood and agreed to be bound by all our terms and conditions. Please check our terms and conditions (shop policy) regularly as we reserve the right to change our terms and conditions (shop policy) without notice.
By registering on our site, you agree that full and accurate information will be provided, that it is your responsibility to check and update information pertaining your user's account and that your registration is for a single user only and that your username and password will not be shared with anyone else.
Information contained on this site remains the property of Creative Cat and is protected by copyrights, trademarks, service marks, patents, trade secrets and other proprietary rights and laws.

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